Overbooking is a kind of practice within the airline industry today. Airlines will commonly oversell a flight (by selling more seats than available) to compensate for passengers who do not show up on the time of your flight. This practice, however, creates a problem for passengers on flights in which there are certainly not enough no-shows and, therefore, inadequate seats although the booking was reserved and confirmed correctly.

In such cases, airlines will most likely offer compensation in the form of vouchers, upgrades, points or cash to passengers happy to voluntarily stop trying their seat and fly at a later time. Such a case is regarded as “voluntary denied boarding”. Therefore a passenger who volunteers to get bumped from her or his flight would not be eligible for airline compensation.

If no passengers willingly quit their seat about the overbooked flight, the airline will have to bump some passengers to a later flight. These cases of flyhjælp are termed as “involuntary denied boarding”, which will entitle the passengers to denied boarding compensation in the event the flight is within EU jurisdiction.

Specifically, under EU Regulation EC 261/04 regarding passenger rights, any passenger involuntarily denied boarding with an overbooked flight departing from an EU airport, regardless of airline or destination, is entitled to airline compensation as much as €600. Additionally, passengers overbooked on flights inbound towards the EU operated by an EU carrier are also eligible.

This regulation also establishes guidelines for flight delay compensation, flight cancellation compensation, and compensation for denied boarding and missed connections. In these instances, there is a minimum delay of 3 hours to trigger refund payments. However, in the case of involuntary denied boarding as a result of overbooking, the passenger is automatically entitled to airline compensation and also the airline is still obliged to deliver a different mode of transport or possibly a refund in the ticket.

Being bumped through your flight is unplanned and unpleasant, at best.

If you are denied boarding, you must react as follows:

Proceed to the ticket counter from the airline under consideration. Here you can expect to be notified of alternative flights. The airlines are obligated to identify a satisfactory solution.

In order to file a sound airline compensation claim, you need to be sure you have written proof your denied boarding. This could be as your brand new boarding cards, if such were printed, or maybe your luggage receipts. Moreover, you can have airline personnel put your circumstances in composing.

If you required food, accommodation or transport, like as taxi, it is actually so critical to hold all receipts to make sure you receive compensation in the airline.

Then consider regardless if you are in the position to enforce your passenger rights up against the airline or tour operator. Take into account that the 3 year claim period only pertains to airlines – a tour operator will need to be contacted within one month.

You do have a right to airline compensation in the case of involuntary denied boarding

Air passenger rights Regulation EU 261/2004 stipulates that compensation as much as 600 Euros is due to passengers who were involuntarily denied boarding with an airport within the EU – regardless of airline or destination. Compensation for involuntarily denied boarding can also be as a result of passengers on flights leaving a destination dexhpky65 the EU to get a destination within the EU, provided that such flights are operated by an EU carrier.

Together with overbookings, the regulation also covers flight delay compensation, flight cancellation compensation, and compensation for missed connecting flights. Flight delay compensation arrives when your flight arrives at its destination with a delay of three or maybe more hours.

In the matter of involuntarily denied boarding due to overbooking, passengers are automatically eligible for airline compensation. Furthermore, the airline must produce an alternative transport option or reimburse the airline ticket price.


Passengers denied boarding because of travelling with invalid travel documents (or with out a valid visa) will not be eligible for a refund for overbooking.

Get professional help immediately

Had you been affected by denied boarding as a consequence of an overbooking and want refund.me to submit an insurance claim for airline compensation as your representative, you should adopt these measures:

To assert your right to compensation for overbooking with refund.me, simply input your flight data on our website.

We’ll explain to you straight away if you’re qualified for a refund, as well as to what amount exactly.

In case the airline refuses to cover, we’ll take your case to court at no extra fee. Our Europe-wide network of passenger rights lawyers carries a good track record in obtaining airline compensation with respect to our clients.

When the airline has paid your airline compensation, we shall keep our sector-low commission of just 25 % and transfer all of your money directly to your checking account!

FAQ: Get Compensation on an overbooked flight

1. What are my options in case there is an overbooked flight?

Being denied boarding and bumped from an overbooked flight is of course not something you need to ingest stride. The airline must compensate you. Firstly, the airline must reimburse your unused ticket, including all taxes and fees. Also, the airline needs to present you with a re-routing (another flight) as soon as possible or at a time convenient to you. However, your airline has a straight to delay until it finds a flight with available seats. Whilst you are waiting in your substitute flight the airline must provide you with meals and refreshments, hotel accommodation (if an overnight stay is important), transport between your hotel and airport, and two phone calls (or emails or faxes).

2. Will someone care for me in the case of an overbooked flight?

Yes. Every passenger afflicted with an overbooked flight has the legal right to adequate assistance. As mentioned above included in this are free meals and refreshments too two telephone calls, emails or faxes, lodging and transport between the airport and your hotel. When you have to wait several days on your own substitute flight, the airline has to purchase the accommodation on those nights.